Frequently Asked Questions Here are answers to some of the most frequently asked questions we receive from our customers.

A. Yes.Even if you are wet inside the pick-up truck.entrainingThe specifications are as follows.

A. Customer'sDepends on the tour you are taking and where you are staying.The day before the tour, the store will call you to inform you of the meeting time and place. Please note that we will not be able to give you a confirmed meeting place and time until the day before the tour.

A. Depends on the ferry service.Please note that we may not be able to guide you.
If you are planning to join us from remote islands other than Ishigaki Island, please contact us on LINE・・・・・・.phoneormail (usu. in phrases like "e-mail", "text message", etc.)Please contact the store at

Ishigaki Island ADVENTURE PiPi tours generally meet at Ishigaki Island. Please come to Ishigaki Island if you are from remote islands other than Ishigaki Island.

A. Of course you can enjoy it.CustomerMore than 95% of the participants are beginners.

A. At PiPiThorough tour delivery for safe and secure enjoymentThe Company has been working on this project for the past three years.
Regular safety trainingin additionInstallation of AEDs at each fieldWe offer tours that never overstep their bounds, such as
From the prefecture.Excellent Safety Measures Marine Recreation ProviderPlease be assured that we are accredited by the

A. Clothes get wet on most tours.There is no particular specification,clothes that can get wet(swimsuits, rash guards, sportswear, etc.) are recommended.

A. Ishigaki Island is relatively mild in winter compared to other parts of Japan,Snorkeling is allowed.Also, during the winter seasonWetsuits are available for free rental.With a wetsuit, snorkeling can be enjoyed even in the winter sea.

A. Because of the wilderness field,Changing rooms and showers are not available on site.Please change into clothes that you do not mind getting wet before participating in the tour. For those who have participated in the Phi Phi tour,Ishigaki Island Shower Stationare available free of charge (amenities not included).

*Except for some tours

A.  Basically, we will be doing this in a wilderness field,There are no restrooms nearby.Please make sure you have paid in advance.

A. Not too bigIf you are a "yes" or "no" visitor, we will keep your baggage in the pick-up car and lock it during the tour.

A. It is possible,Bringing cell phones and other personal items into the field is at your own risk.We are not responsible for any breakdown or loss of personal belongings during the tour.

A. We are dealing with nature.We cannot promise "never."The weather on remote islands is changeable, and no matter how cloudy it is, there is no chance of seeing it.

Tours are generally held even if it rains or is overcast.

A. There are several restaurants near the rest area.Please eat at your favorite restaurant. In addition,The Yaeyama Islands are a hot and humid subtropical region. Since the opening of our restaurant,Lunch is not provided for food hygiene reasons.

Please be aware that there have been many cases of food poisoning caused by poor food storage and management at activity stores that disregard food sanitation laws.

A. During the tour, the guide will take your pictures with a waterproof camera,We will present the data to you free of charge.There is no need to bring your own precious camera to the water!

A. The photo data is basically presented to the customer using a smart phone.If you have the LINE messaging application or can use the AirDrop function of the iPhone series, you can send the photo data without any problem. If you wish to send the data via e-mail, please contact us,Please consult us about capacity issues.Please note that we do not offer developing and mailing services.

A. Please refer to the reference schedule for each tour.

A. PiPi's SUP boards areSomething even beginners can enjoy.This is not a problem as we have adopted the

A. Please be assured that you will be required to wear a life jacket during the waterfront tour.Guides will assist you in snorkeling. Please feel free to join us.

A. Most of PiPi's tours areEven those who are not confident in their ability to exercise can enjoy this plan!Even if you are not usually good at exercising,You can enjoy the great nature of Ishigaki Island!

A. From our store or the site where you made your reservationYour reservation is complete when you receive the reservation confirmation email.Please be assured that we will contact you by phone on the day before the tour to inform you of the meeting place and time. We will also contact all customers by phone the day before the tour to inform them of the meeting place and time. Please note that we will not be able to give you a confirmed meeting place and time until the day before the tour.

If you want to check if you are able to make a reservation, click here↓.

A. You are most welcome.howeverTour will be cancelled if capacity is not reached.Please note that we may change the date of the order to the day of the event.

A. Age limits are set for each plan.
We offer many plans perfect for children and families.Please contact us by phone, official line or e-mail!

A. Possible.A number of group plans are also available.We offer plans tailored to your needs and desires.Please feel free to contact us.

A. Of course it is possible.If you contact us in advance, we will be happy to accommodate you according to the weather and your schedule. We can also make the best proposal for you, depending on the situation at the time.

*For customer convenienceIn case of cancellation instead of changeplease note that the cancellation policy described below may apply.

A. Please see each tour page.

A. We apologize for the inconvenience.Pregnant women are not permitted to participate in tours.

A. The tour will be held even if it rains, as long as safety is ensured.Except for special weather conditions such as typhoons,Basically, the tour will be held rain or shine.However, field conditions are not only rain,It is subject to change due to various factors such as wind and waves.If these factors make the field unsafe on the day of the event, even if the weather is clearThe tour may be cancelled.Please understand that we are not responsible for any loss or damage to your property.In case of tour cancellation, we will contact you.

A. In the event that weather conditions make it difficult to hold the tour plan that we have posted on the website,cancelorWe are happy to suggest alternative fields that are not affected on the day of the event.

A. Swimsuits, rash guards, sportswear, and other clothing that is easy to move in and dry off in.Please wear the appropriate attire in advance.Basically, you only need to bring three items: a drink, a towel, and a change of clothes!Please bring sunglasses and sunscreen if you have them!

A. Please bring this with you to wipe your wet body after the tour.

A. Advance card payment,orCash payment on the daywill be.

A. In the event of cancellation by the customer, a cancellation fee will be charged in accordance with the following cancellation policy.

• Up to one day before the day of participation: free of charge
• On the day of participation: 100% of the tour fee
• No-show cancellation: 100% of tour fee

However,No cancellation fee will be charged for cancellations due to force majeure such as flight cancellations!

note (supplementary information) symbolCharter Planwill incur a separate cancellation fee.