Report on Review of Our Safety Standards

To date, we have prioritized the safety of our guests and strived to adhere to strict safety standards and procedures, having guided a cumulative total of approximately 300,000 guests.

To further enhance safety measures going forward, we will work to strengthen our systems as outlined below, with the cooperation of experts.

• • Revision of Tour Guidelines
    We will thoroughly review our procedures for providing instructions to customers, explaining weather conditions, and informing them of hazardous areas on the field, in order to create an environment where participants can enjoy the activity with greater peace of mind.

• • Staff Training and Awareness-Raising
    We will continue to conduct the emergency response training for staff and educational programs designed to raise safety awareness that we have been implementing for some time, and we will actively publish details of these initiatives on our website.

• • Cooperation with the Fire Department
    In addition to our regular safety training sessions, we will attend first aid courses at the fire department, regularly coordinate with relevant parties to review the contents of our first aid kits and emergency contact procedures, and keep our response measures up to date by staying informed of the latest information.

• • Strengthening Emergency Response Systems
    To strengthen safety measures on the field, we will assign staff primarily responsible for monitoring and emergency response, in addition to staff who guide visitors. This will not only help prevent accidents but also enable us to provide faster and more effective first aid.

• • Strengthening Communication Channels
    We currently have cell phones available for emergency contact at each field site, and in addition to this, we are moving forward with the installation of satellite phones in areas with no cellular coverage, such as Iriomote Island. Furthermore, to strengthen coordination among guides, we will ensure that each guide carries an emergency whistle, with the goal of enabling a more rapid response.

• Appropriate Disclosure of Information to Customers
  We strive to ensure a safer tour experience for our customers by providing them with detailed information about the activities and associated risks.

We will continue to strive to improve our services so that our customers can enjoy our tours with peace of mind!

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